Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

• "Forvex", "we", "us", "our" — Forvex, a business operating from Suite 27-A, Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
• "Client", "you" — the organisation or individual accessing our website or commissioning a research engagement.
• "Services" — brand name research information reports and related document preparation services provided by Forvex.
• "Report" — the written PDF document delivered by Forvex as the output of a commissioned engagement, together with reference appendices.
• "Engagement" — a formally scoped and agreed research project described in a written scope agreement between Forvex and the Client.
• "Website" — the Forvex website accessible at forvex.live.
• "Agreement" — these Terms and Conditions together with any written scope agreement between Forvex and the Client.

2. Acceptance of Terms

By using the Website or commissioning Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Website or engage our Services.

You confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you confirm that you are authorised to bind that organisation to these terms.

3. Service Description

Forvex provides brand name research information services for B2B clients. Our Services consist of the compilation, organisation, and presentation of publicly accessible information from trademark registers and open commercial databases. We offer three engagement types: a Brand Name Search Information Report (single name), a Multi-Mark Comparative Research Report (up to five names), and a Portfolio-Level Brand Research Engagement (multiple categories or markets).

Our Services are information and document preparation services only. We do not provide legal advice, legal opinions, registrability assessments, filing services, or any other services that require registration as a legal practitioner under Malaysian law or the laws of any other jurisdiction. Reports are intended as preparatory information for Clients to review internally and discuss with their own qualified advisors.

Services are available to clients based in Malaysia and internationally, subject to our capacity to accept engagements at the time of enquiry.

4. Engagement Process and Client Responsibilities

Each engagement is initiated through a written scope agreement confirming the engagement type, the brand name(s) or categories to be researched, the deliverables, the timeline, and the fee. Work begins only after the scope agreement is confirmed and payment arrangements are in place.

Clients are responsible for providing accurate and complete information about the brand name(s) and business categories to be researched. Forvex is not responsible for research outcomes that are affected by inaccurate, incomplete, or misleading information provided by the Client.

Clients must not request Services for any purpose that is fraudulent, deceptive, or unlawful, and must not use our reports in any manner that misrepresents their nature or source.

5. Intellectual Property

All intellectual property rights in the Website content — including text, design, layout, and graphics — belong to Forvex or its licensors.

Upon full payment of the engagement fee, Forvex grants the Client a non-exclusive, non-transferable licence to use the commissioned Report for the Client's internal business purposes only. The Client may share the Report with its qualified advisors for the purpose of obtaining professional advice.

The Client must not reproduce, distribute, sell, or publish any Report or portion of a Report to third parties without Forvex's prior written consent. The underlying research methodology and report structure remain the property of Forvex.

6. Payment Terms

Fees are fixed per engagement type as published on the Website: RM 720 (Brand Name Search Information Report), RM 2,300 (Multi-Mark Comparative Research Report), and RM 4,400 (Portfolio-Level Brand Research Engagement), each quoted in Malaysian Ringgit (MYR).

Payment arrangements are confirmed in the written scope agreement. Work does not commence until payment is arranged in accordance with the agreed terms. Invoices are issued in MYR. Clients are responsible for any applicable taxes or bank transfer charges applicable to their jurisdiction.

Cancellation and refunds: If the Client cancels an engagement after work has begun, Forvex reserves the right to retain a proportion of the fee reflecting work completed to the point of cancellation. If Forvex is unable to complete an engagement due to circumstances within our control, we will refund the fee in proportion to work not completed. No refund applies once the completed Report has been delivered.

7. Confidentiality

Forvex treats all information provided by Clients in connection with an engagement — including proposed brand names, business categories, and strategic context — as confidential. We will not disclose this information to third parties except as strictly necessary to perform the Services or as required by law.

This confidentiality obligation survives the completion or termination of an engagement.

8. Disclaimers

Reports are provided for informational and general awareness purposes only. They do not constitute legal advice and should not be relied upon as a substitute for professional legal advice from a qualified IP practitioner.

While we take reasonable care in compiling research from publicly accessible sources, Forvex does not warrant that any Report is complete, exhaustive, or free from error. Public registers may contain delays, inaccuracies, or information not yet publicly available at the time of the research.

Forvex makes no representation regarding the registrability of any brand name, the likelihood of successful registration, or the absence of conflicting rights beyond those identified in the research. Decisions about trademark registration, brand adoption, or related matters should be made with the advice of qualified IP professionals.

The Website and its content are provided "as is" without warranties of any kind, express or implied.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Forvex's total liability to a Client in connection with any engagement is limited to the fee paid by the Client for that engagement.

Forvex is not liable for any indirect, consequential, incidental, or special damages arising from the use of or reliance on our Reports or Website, including but not limited to loss of profits, loss of business opportunity, or costs incurred in connection with trademark disputes.

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable Malaysian law.

Force majeure: Forvex is not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, telecommunications failures, governmental actions, or other events outside our control.

10. Indemnification

You agree to indemnify and hold harmless Forvex, its directors, staff, and agents from and against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of a Report, or any false or misleading information you provide to Forvex.

11. Termination

Either party may terminate an engagement by written notice if the other party materially breaches the Agreement and fails to remedy the breach within 14 days of written notice. Forvex may also suspend or terminate Services immediately if the Client uses a Report in a manner inconsistent with these Terms.

Upon termination, the Client's licence to use any Report delivered before termination remains in effect, subject to compliance with these Terms. Clauses relating to intellectual property, confidentiality, disclaimers, limitation of liability, and dispute resolution survive termination.

12. Dispute Resolution and Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from or in connection with these Terms shall first be subject to good-faith negotiation between the parties for a period of 30 days.

If the dispute is not resolved through negotiation, the parties agree to submit to the non-exclusive jurisdiction of the courts of Malaysia, with Kuala Lumpur as the preferred venue for proceedings.

13. General Provisions

• Entire agreement: these Terms, together with any written scope agreement, constitute the entire agreement between the parties regarding their subject matter and supersede all prior discussions and representations.
• Severability: if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
• Waiver: failure by Forvex to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future.
• Assignment: the Client may not assign its rights or obligations under these Terms without Forvex's prior written consent. Forvex may assign its rights in connection with a sale of business.
• Notices: formal notices should be sent by email to the addresses specified in the scope agreement, or by post to the Forvex office address.

14. Changes to These Terms

Forvex may update these Terms from time to time. Changes will be posted on this page with a revised "Last Updated" date. For engagements in progress, the Terms in effect at the time of the scope agreement apply unless both parties agree otherwise. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

15. Contact

For legal enquiries or questions about these Terms:

• Email: [email protected]
• Post: Forvex, Suite 27-A, Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
• Phone: +60 3 2148 9376 (Monday–Friday, 9:00 am – 6:00 pm MYT)